Google
Current archive: July 8, 2012
SNAP – Customer Service
Written on:July 8, 2012
0
The power of simple, routine, consistently used customer service messages. SNAP stands for: Status, Next Steps, Approximate Timeline, and Planned Outcome. These are the four parts of a highly effective message that you can send to your customers. Use this technique to set customer expectations and then to communicate with your customers about what you are doing and how that affects the service you are delivering. You can see more…
Read more...