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Current archive: July 21, 2012
Avoid Outliers as Obstacles
Written on:July 21, 2012
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Outliers are things that are not part of the norm; they are not routine. An outlier is an observation that is numerically distant from the rest of the data. All work processes have occurrences that fall within a normal distribution and some occurrences, usually a very few, that fall several standard deviations from the norm. These are outliers. When problem solving with your team, don’t get stuck on outliers. Solve…
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