1800HR

Respect is not free; you need to earn it. Don’t expect respect to seek you out; it won’t. It does not matter your title, your role, your experience, your history — nothing matters. We are all familiar with the “golden rule” — do unto other as you would have them do unto you. Start here to earn respect. This is what earning respect is all about. Don’t wait for someone…

When we deliver excellent customer service we are doing our part in an important relationship. We also need and want our customer to do their part. What does this mean and how do we achieve this? I recently was reading a back issue of Fine Homebuilding from Summer 2011. Several lines in the article by John McLean titled “Why Good Clients Lead to Successful Projects” caught my attention. Posted on…

During the course of an average person’s career, we get to work with many different types of leaders. And, our personal leadership style is one of the styles that fit into the mix. There are power players, influencers, authoritarians, collaborators, and numerous others. There are also Crisis Mongers. That title conjures up images of a monster, lurking in the dark, waiting to pounce and tear wildly at anyone close. Posted…

Recently I facilitated a workshop for a team of leaders. While the planned topic wasn’t to be about communications, turns out that’s where we headed. The workshop was simple, though not necessarily easy. Our goal was to affirm common purpose, identify the top five most important things going on, and to make personal commitments for next steps. Having run many similar leadership workshops in the past, I generally find that…

No one likes getting asked this question and we like answering it even less. When we do answer, there is a tendency for us to immediately think in terms of “me” and “everyone else”. So, of course, we can answer it in good conscience and say “Yes, discrimination does still exist, but, I don’t discriminate.” Please know, from my perspective, that is one of the least accurate statements ever uttered….