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Avoid Outliers as Obstacles
Written on:July 14, 2012
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When engaging with others to solve for routine process improvement, don’t get stuck on outliers. Outliers are things that are not part of the norm; they are not routine. An outlier is an observation that is numerically distant from the rest of the data. All work processes have occurrences that fall within a normal distribution and some occurrences, usually a very few, that fall several standard deviations from the norm….
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