Deliver Excellent Customer Service With A SNAP
Customer Service is the foundation for all our successes. This book provides insights into a simple communication technique to dramatically improve customer service. This book is available now. You can find out more here. Your customers are the life blood of your business. This book presents a simple approach, using a powerful communication technique to connect with your customers. In today’s highly competitive market, routinely connecting with your customers to…
Read more...Success On Purpose
Choose success, choose it on purpose. This guide and workbook is designed to assist entry level through advanced practitioners enjoy success. The process presented is based on goal setting and action planning. Set a goal. Build a plan. Work the plan. Currently, scheduled for publication late 2013.
Read more...Rule of C’s
UPDATE – This book has been published as Focus On Your Success. An eBook scheduled for mid-2013. These descriptors can be used to help an HR team come together. And, to drive personal, professional practice. Each C represents a specific approach or attitude a professional can bring to their relationship with the customer. The Cs have been developed over the course of my career, and each team I work with…
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