An eBook scheduled for mid-2013.

These descriptors can be used to help an HR team come together. And, to drive personal, professional practice.

Each C represents a specific approach or attitude a professional can bring to their relationship with the customer. The Cs have been developed over the course of my career, and each team I work with has contributed or assisted in refining the definition and uses of each. 

Incorporating the Rule of Cs into our practice is one way to drive focus and attention on outcomes important to our customer.

Read about Delivering Excellent Customer Service here.

• Customer
• Commitment
• Command
• Control
• Change
• Coach
• Communications
• Conversations
• Containment
• Congratulations
• Consistency Consults
• Crucial
• Challenge
• Comfort
• Conflict
• Context
• Compassion