define('WP_CACHE', true); //Added by WP-Cache Manager define( 'WPCACHEHOME', '/home/content/p/h/i/philip90002/html/1800HR/wp-content/plugins/wp-super-cache/' ); //Added by WP-Cache Manager Rule of C’s | 1800HR
Google

Rule of C’s

Written on:March 4, 2012
Comments
Add One

Rule of Cs 96 1 Thumbnail

UPDATE – This book has been published as Focus On Your Success.

An eBook scheduled for mid-2013.

These descriptors can be used to help an HR team come together. And, to drive personal, professional practice.

Each C represents a specific approach or attitude a professional can bring to their relationship with the customer. The Cs have been developed over the course of my career, and each team I work with has contributed or assisted in refining the definition and uses of each. 

Incorporating the Rule of Cs into our practice is one way to drive focus and attention on outcomes important to our customer.

Read about Delivering Excellent Customer Service here.

  • Customer
  • Commitment
  • Command
  • Control
  • Change
  • Coach
  • Communications
  • Conversations
  • Containment
  • Congratulations
  • Consistency Consults
  • Crucial
  • Challenge
  • Comfort
  • Conflict
  • Context
  • Compassion

Leave a Comment

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>