When we deliver excellent customer service we are doing our part in an important relationship. We also need and want our customer to do their part. What does this mean and how do we achieve this?
I recently was reading a back issue of Fine Homebuilding from Summer 2011. Several lines in the article by John McLean titled “Why Good Clients Lead to Successful Projects” caught my attention.
Posted on HRCSuite.com December 16, 2012
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