How is HR Team Performance Like an Olympic Relay Race?
This question gets good traction every two years or so. Once when the summer games are playing and again in two years when the winter games are playing.
Olympians are recognized as the best. They work very hard to get to the games. They are the experts in their sport. They have passion, dedication, discipline.
Posted on HRCSuite.com July 23, 2012
Avoid Outliers as Obstacles
Outliers are things that are not part of the norm; they are not routine. An outlier is an observation that is numerically distant from the rest of the data. All work processes have occurrences that fall within a normal distribution and some occurrences, usually a very few, that fall several standard deviations from the norm. These are outliers. When problem solving with your team, don’t get stuck on outliers. Solve…
Read more...Avoid Outliers as Obstacles
When engaging with others to solve for routine process improvement, don’t get stuck on outliers. Outliers are things that are not part of the norm; they are not routine. An outlier is an observation that is numerically distant from the rest of the data. All work processes have occurrences that fall within a normal distribution and some occurrences, usually a very few, that fall several standard deviations from the norm….
Read more...SNAP – Customer Service
The power of simple, routine, consistently used customer service messages. SNAP stands for: Status, Next Steps, Approximate Timeline, and Planned Outcome. These are the four parts of a highly effective message that you can send to your customers. Use this technique to set customer expectations and then to communicate with your customers about what you are doing and how that affects the service you are delivering. You can see more…
Read more...Deliver Excellent Customer Service With A SNAP
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Customer Service is the foundation for all our successes. This book provides insights into a simple communication technique to dramatically improve customer service. This book is available now. You can find out more here. Your customers are the life blood of your business. This book presents a simple approach, using a powerful communication technique to connect with your customers. In today’s highly competitive market, routinely connecting with your customers to…
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